Frequently Asked Questions
Everything you need to know about your Kipling journey.
How can I track my order status?
Once your order has shipped, you will receive a confirmation email containing a tracking link. You can also view your order status by logging into your account on our website.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please ensure all tags and the signature monkey keychain are attached for a full refund.
Are Kipling bags water-resistant?
Most Kipling bags are made from our signature crinkled nylon, which is water-resistant. While they can withstand light rain, they are not fully waterproof and should not be submerged.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I clean my Kipling bag?
We recommend wiping the fabric with a damp cloth and mild soap. Do not machine wash or tumble dry, as this can damage the material and hardware.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Klarna for interest-free installment payments.